At Finch Fawn, your satisfaction means everything to us. That’s why we’ve made returns and refunds easy and hassle-free.

14-Day Cooling-Off Period

Changed your mind? No worries. You have 14 days from the date you receive your order to cancel your purchase—no explanation needed. Just contact us within that time to start the cancellation process.

30-Day Return Guarantee

Not happy with your order? We offer a 30-day money-back guarantee. You can return your item within 30 days of receiving it, as long as it’s unused, with tags attached, and in its original packaging.

To return an item, we recommend using a trackable shipping service, as we can’t take responsibility for returns that don’t reach us.

Then you return:

* Contact us at support@finchfawn.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return address:

Company Name: FinchFawn Returns
Address: ul. Leśna 22, 60-456 Poznań , Poland
Phone: +48 61 925 51 62
Email: returns@finchfawn.com

Additional return address,

Company Name: FinchFawn Returns Germany
Address: Sonnenallee 223, 12059 Berlin, Germany
Phone: +49 30 568 37210
Email: returns@finchfawn.de

Refunds

Once we receive and inspect your return, we’ll let you know by email. If your return is approved, your refund will be processed within 14 business days using the same payment method you used at checkout.

Order Cancellations

Need to cancel your order? If it hasn’t shipped yet, we’ll cancel it free of charge and issue a full refund.

Wrong or Damaged Items

Received the wrong item or something arrived damaged? Let us know within 48 hours of delivery, and we’ll make it right—either by sending a replacement or giving you a full refund at no extra cost.

No Hidden Fees

There are no customs duties or surprise charges—just smooth, stress-free shopping from start to finish.

CONTACT INFORMATION

Company Name: 14A PRINT Kostecki Jarosław
Email: support@finchfawn.com
NIP: 8792022919
REGON: 340240554
Registered Office Address:
Tulipanowa 36, 87-100 Torun, Poland